Shipping policy
Shipping & Delivery Policy
Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping & Delivery Policy.
1. Shipping Methods & Services
We partner exclusively with The Courier Guy, South Africa's trusted courier network, to deliver your orders safely and efficiently. We offer two primary delivery options:
Door-to-Door Delivery: Delivered directly to your home or office address.
Pudo / Smart Locker Collection: If selected, your order will be delivered to your chosen smart locker. You will receive an SMS or WhatsApp notification with a unique PIN once it is ready for collection.
Please note: The Courier Guy cannot deliver to P.O. Boxes. A valid physical address or locker location must be provided.
2. Order Processing Times
All orders are processed and packed within 1–2 business days after payment confirmation.
Orders are not dispatched or delivered on weekends or public holidays.
3. Shipping Rates & Free Delivery Threshold
Free Shipping: We offer Free Delivery on all orders of R900 and above across South Africa.
Standard Rates: For orders under R900, a flat shipping fee will be calculated and applied at checkout based on your delivery method and location.
4. Delivery Timeframes
Once handed over to The Courier Guy, estimated transit times are as follows:
Major Centres (e.g., Johannesburg, Pretoria, Cape Town, Durban): 1–4 business days.
Regional & Outlying Areas: 3–6 business days.
Note: While we aim to meet these timelines, delivery windows are estimates provided by the courier. We cannot be held liable for unexpected transit delays caused by extreme weather, peak seasonal backlogs, or regional disruptions.
5. Tracking Your Order
Once your package has been handed over to the courier, you will receive a shipping confirmation email or SMS containing your unique tracking number (waybill). You can track the real-time progress of your shipment directly on The Courier Guy Tracking Portal.
6. Damaged, Lost, or Incomplete Shipments
We take utmost care in packaging your products securely. However, if your parcel arrives compromised, please follow these terms:
24-72 Hour Reporting Window: Any damaged parcels or missing items must be reported to us within 24-72 hours of delivery receipt. Please email our support team with your order number and clear photographic evidence of the damaged packaging and items At info@Silve.co.za
Reports made after the 72 hour window cannot be processed for courier claims or replacements.
Failed Deliveries: If a parcel is returned to us due to an incorrect address provided by the customer, or multiple failed delivery attempts where the customer was unreachable, the customer will be liable for any additional re-shipping fees.